Eclectic Elements Frequently Asked Questions
Custom orders and special requests are welcome.
1. Do you offer pricing discounts?
We try to keep our prices reasonable so people with all types of budgets may enjoy our jewelry. Sign up for our monthly newsletter for specials and discounts.Click here to view our policies
2. Do you offer wholesale pricing?
If you own a retail business, boutique or gallery and wish to carry our products, please contact us for details. We will need a business license, FEIN and/or resale ID number for your state and your business name and physical address.
Click here for our contact page
3. I am new to buying on the internet. Do you have any suggestions for safe shopping?
Yes, please visit this link to view one of our newsletters related to this topic.
Click here for tips for staying safe while buying on the internet
4. "How do I place an order?" or "I'm having trouble using the shopping cart."
You may use our shopping cart or email your order. If you are having trouble using the shopping cart, use the "Contact Us" link at the top of the screen for more information.
5. "I don't have pierced ears" or "I prefer a different type of earring finding" or "I have allergies." Can you customize my order based on these issues?
Of course. We are happy to customize the items you order. Simply include your requests when you order. We can use French earwires, leverbacks, posts or clips. Choose from Sterling Silver, Gold-Filled, Gold, surgical stainless steel or niobium. Some choices may change your final price. Email prior to ordering for more details.
6. What is Niobium?
Niobium is a metal similar to Titanium and is hypoallergenic. We have found that most of our clients, even those with severe metal sensitivities, can wear earrings with Niobium findings. It is available in plain and anodized finishes and we can even change out your existing earrings so you can wear them again! Contact us about pricing for changing your existing earrings.
7. Can I order an item in a different size?
Of course. Simply include your request when you order.
8. I'm sending this order as a gift. Can you include a gift card? Do you provide gift wrapping?
We would be happy to include a gift card. Let us know what you want the card to say when you order. Also, all of our items arrive in a gift quality pouch or box so you can be assured your gift will be well received. We do not offer gift wrapping, but the boxes and pouches we use are gift quality.
9. "May I return or exchange an item?" or "The bracelet I ordered doesn't fit. Can I return it to be resized?"
Yes, please email us so that we know the item is on the way back to us. Our address is listed on our "Contact Us" page. Our full return policy is listed at the following link:
Click here to view our policies
10. Do you make all of your available products?
Yes, we individually handcraft each item ourselves. Custom orders and special requests are welcome.
11. When can I expect my US order to arrive?
This is based on the shipping method you choose. See our policies page for more details. We ship products based on your individual needs, but for non-rush, standard delivery orders you can expect us to ship within 2 or 3 business days of placing your order. Often, we ship the same day or next business day. Orders placed after Noon MST on Friday may not ship until Monday or Tuesday unless other arrangements are made.If you place an order and choose overnight shipping we will do our best to get your order out the same day if your order is placed before Noon MST M-F. Please email or call after you place your order for more details.
Feel free to email, call or use our "contact us" form to let us know about any additional details regarding delivery.
During peak holiday periods it may take longer than 2 business days to ship your order. Please let us know if you need a package to arrive by a certain day and we will work with you to achieve that goal.
We do our best to ship your package in a timely manner and with your delivery requirements in mind. Shipping estimates are just that, an estimate of the number of days the package may take to travel to you from the time it leaves our hands. We cannot guarantee any delivery company's delivery schedule. Please order early if you have a specific date in mind.
The USPS does NOT offer tracking on packages. The package is usually scanned when dropped off, may be scanned when it arrives at the destination city and then again when delivered, but that is not guaranteed. If you require actual tracking services to show the progress of your package please choose one of the Fedex options.
12. Where do I enter my size or other customization requests?
In each item description is a box labeled "Customization information" for you to enter that type of information. Additionally, there may be select boxes that offer basic customization choices. Be sure to scroll down past the photos and read the item description for more details.Click here for more information on sizing
13. Do you have a paper catalog?
In an effort to reduce expenses and keep our prices reasonable we do not offer a printed catalog at this time.
14. Where do you buy your supplies?
We do not share our supplier information.
15. Do you offer International Shipping?
At this time we ship to the UK, Canada, Japan, Australia and New Zealand. Two rates are available based on the number of items ordered. These packages may arrive in 6 days, however they may take as long as 30 days or more. This is out of our control and we ask for your patience.
First Class International is also available but is not guaranteed. These packages can arrive in 6 days, however it may take 3 months or longer. Please understand that International shipping times are out of our control.
Your home country may charge duties and taxes. We have no way to know if or how much you may be charged and those charges are your responsibility as they are levied by your home country for importing goods.
16. What shipping services do you offer?
First Class Mail is standard. During checkout you may also select shipping upgrades for Priority and Express Mail, Fedex 2nd Day, Standard Overnight and Ground.
17. What are your shipping rates?Click here to view our shipping rates
18. What payment methods are available?
Visa, MasterCard, Discover, Amex and Paypal. We also accept checks and money orders, however your purchase will not ship until your check has cleared.
19. Why won't the shopping cart let me order more than one of a particular item?
Since we use vintage materials, often we do not have more than one of a particular item. Some of our items do have multiple quantities available, however, some don't.
20. Why won't my order go through? Why can't I register?
There are several reasons an order may not go through including billing address not matching the address on your credit card statement, some debit cards cannot be used as a credit card or a credit card system not being able to verify user data either on the store or customer side of the transaction.
Our shopping cart uses "cookies" or bits of information to keep track of your cart contents. We do not store or harvest any information and the "cookie" we use is innocuous and will not harm your system. If your computer is set to block all cookies, many shopping carts, including ours, will not be able to keep track of your order.
Click here to see how to accept cookies.